Terms And Conditions Of Sale

1a. General

(a) In these conditions:

(a) "The Buyer" means the person, firm or company who purchases product from web site or accepts a quotation of the Seller for sale of the goods or whose order for the goods is accepted by the Seller.

(b) "The Seller" means Alpha Lab of Hillhead Road, Bieldside, Aberdeen, AB15 9EL. UK

(c) "The Goods" means the goods and or materials, which the Seller is to supply and which are the subject of the contract between the Seller and the Buyer.

(b) The contract between the Seller and the Buyer shall be subject to these conditions which shall govern the said contract to the exclusion of any other terms and conditions subject to which any quotation is accepted or purported to be accepted or any order is made or purported to be made by the Buyer.

(c) The contract between the Seller and the Buyer does not affect the Buyers statutory rights

(d) No variations of these Conditions shall be binding unless agreed in writing by a Director of the Seller.

(e) Any typographical, clerical or other error or omission in any sales literature, quotation, list price, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.

(f) The headings in these conditions are for convenience only and shall not effect their interpretation.

(g) If any provision of these conditions is held by a competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected thereby.

2. Quotations and Price

(a) All prices specified on the Web Site are subject to variation by the Seller without prior notice.

(b) All prices quoted or accepted are inclusive of VAT

(c) All prices unless otherwise stated are exclusive of all transport, storage, parking, insurance, forwarding and other costs, which shall be added to the Buyer's account.

3. Terms Of Payment

Credit Card, Debit Card, Bank transfer or cleared cheque.

4. Delivery

(a) Time shall not be of the essence for the purpose of delivery of Goods by the Seller unless stated as part of a contractual agreement between both parties. Delivery terms are quoted without guarantee or penalty and the time for delivery shall run from the date the order is received or the date on which sufficient information is received from the Buyer to enable the Seller to proceed with the execution thereof whichever is the later.

(b) Subject to the provisions of paragraph (a) above
I. Where contracts provide for a single delivery without specifying date goods shall be delivered and accepted as soon as available for delivery.
II. In the event of failure by the Buyer to accept any delivery, that delivery shall be deemed to have occurred and any storage or other costs incurred by the Seller as a result of the Buyer's failure shall be added to the Buyer's account with interest.
III. Where any subsequent deviation is made from these terms at the request of the Buyer any additional costs incurred by the Seller as a result thereof shall be added to the Buyer's account.
IV. Every effort shall be made by the Seller to effect delivery in accordance with these terms and conditions but the Seller will not be liable for any loss or damage arising due to delay on delivery however caused.
V. Each delivery shall constitute a separate contract, which shall be subject to these terms, and conditions.

5 Claims & returns policy & procedure

The Buyer shall inspect the goods forthwith upon delivery or deemed delivery as specified in clause 4(b) (iii) and shall within three days of such delivery (and time shall be of the essence) notify the Seller in writing of any matter or thing by reason whereof the Buyer alleges that the goods are not in accordance with the contract. The return of any goods will not be accepted unless the Seller or its authorised representative shall first have had the opportunity of considering the Buyer's reasons for returning the goods and to accept the return thereof. If the Buyer shall fail to give notice as aforesaid the goods shall be deemed to be in all respects in accordance with the contract and the Buyer shall be deemed to have accepted the goods.

Upon receipt of the goods, any damages or shortfall noticed must be reported immediately by email to delivery@alphalab.co.uk shall be within three days of delivery of goods ordered (and time shall be of the essence).

An authorisation Returns Number will be given to enable the Buyer to return the goods. NO goods will be accepted without a Returns Number.

(a) Damaged goods claims will be processed within 5 working days of notification, as will shortfalls in the order.

(b) In the event that the Buyer mistakenly ordered the wrong product, The Seller will refund the cost of the goods (less the initial delivery charge) when they are received back by the Seller in a re-saleable condition. The cost of return shall be paid by the Buyer and will not be refunded.

(c) All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them. Returned goods that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.

(d) All returns must be accompanied by the Returns Authorisation Form fully completed, including the Buyers Full Name and Address (This is the name appearing on the Invoice under "INVOICE/DELIVERY ADDRESS") a daytime telephone number, the Invoice Number, and a brief description of the situation that needs to be resolved.

(e) All returns must be sent back to the Seller by registered post or by other means that require a signature of receipt of the goods at the Sellers warehouse or reception.

(f) This does not affect the Buyers statutory rights

6. Limitation of Seller's Liability

Any express or implied statement, condition or warranty, statutory or otherwise, not stated herein is hereby excluded and deemed to be inconsistent herewith, and no responsibility is accepted by the Seller for any damage or loss arising directly or indirectly out of goods, supplied or for any damage or loss arising by reason of any failure of goods to comply with the specification or with statutory requirements whether attributable to Seller's negligence or otherwise save to the extent that exclusion of liability is prohibited by law.

(a) Subject to paragraph 5 and 6(a) the Seller's liability for any loss and or damage whether direct or indirect consequential or howsoever caused shall be limited, at the Seller's discretion, to:
I. Replacement or repair of the goods supplied or
II. Return of the purchase price and or the price paid for services less a one twelfth part of such price for each month that has elapsed since delivery
III. The re-supply of the services.

7. Force Majeure

The Seller shall not be liable to the Buyer or deemed to be in breach of contract by reason of any delay in performing or failing to perform any of the Seller's obligations in relation to the goods if the delay or failure was due to any cause beyond the Seller's control. Without prejudice to the generality of the foregoing any act of God, war, strikes, flood, lockouts, fire, tempest and inability of the Seller to procure materials or articles required for the performance of the contract which may prevent the fulfilment thereof shall be regarded as causes beyond the Seller's reasonable control. In the event of any failure or delay to perform any contract as a result of the said causes such contracts, at the Seller discretion, may be varied or cancelled by the Seller or delivery may be wholly or partly suspended and time for delivery may be extended by the Seller without the Seller being liable to the Buyer or being deemed to be in breach of contract.

8. Property in Goods

(a) Risk of damage to or loss of the Goods shall pass to the Buyer:
(I) In the case of Goods to be delivered at the Seller's premises at the time when the Seller notifies the Buyer that the goods are available for collection; or
(II) In the case of Goods to be delivered otherwise than at the Seller's premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered the delivery of the Goods.

(b) Notwithstanding delivery and the passing of risk in the Goods, or any other provisions of these Conditions, the property in the Goods or any part of them shall not pass to the Buyer until the Seller has received in cash (Credit Card / Debit Card) or cleared funds payment the full price of the Goods

(c) Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller's fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller's property. Until that time the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business, but shall account to the Seller for the proceeds of sale or otherwise of the Goods, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any moneys or property of the Buyer and third parties and, in the case of tangible proceeds properly stored, protected and insured.

(d) Until such time as the property in the goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.

(e) The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.

9. Waiver

No concession or indulgences granted to the Buyer shall prejudice future exercise of the Seller's full right hereunder.

10. Alterations

Alterations to any orders cannot be accepted without the Seller's consent in writing and any additional costs involved will be chargeable to the Buyer.

11. Cancellations

No order accepted by the Seller can be cancelled without the Seller's consent in writing (or by e-mail correspondence) and under no circumstances can the Seller allow cancellation of orders for goods made or specially adapted to the Customer's requirements.

12. Assignments

The contract of which the Conditions form part is personal to the Buyer who shall not assign the benefit thereof without the Seller's written consent.

13. Legal Construction

Any contract entered into between the Seller and the Buyer shall in all respects be construed subject to the Laws of Scotland.